FAQ
Order
What payment methods are authorized by Maison Tila?
We offer different types of payment such as payment by credit card, Paypal, Apple Pay, and payment in installments (3 or 4) with Klarna.
I did not receive the order confirmation email
Nous vous invitons à attendre une petite heure et vérifier vos spams.
Si vous pensez avoir saisi une adresse erronée, contactez-nous par email : serviceclienttila@maisontila.com
I would like to cancel or change my order
Si votre commande n'est pas encore expédiée. Veuillez nous contacter par mail : savtila@maisontila.com
Nous ne pourrons malheureusement pas annuler ou modifier votre commande si celle-ci est déjà prise en charge par nos transporteurs. Écrivez-nous au plus vite à l’adresse savtila@maisontila.com pour nous faire part de votre demande.
I need an invoice. How do I get one?
You can find all your invoices in your customer account interface.
Offer Maison Tila
At Maison Tila, the pleasure of giving is part of our brand DNA, which is why we've thought of every detail to offer you the best conditions for giving Maison Tila products.I would like to offer a Maison Tila gift card
The "Gift card" tab at the bottom of the site lets you create digital gift cards.
You can specify the amount and the recipient's personal details, and add a personalized card.
I'd like to give Maison Tila products as a gift. Is the invoice included in the package?
Don't worry, the invoice is never put in your parcel. If it's a gift, the person will never see the invoice for your order.
Can I add a message to my order?
Of course, when you make your purchase, click on "Is it a gift? We'll then add a personalized card with your personal message to your parcel!
Delivery
I would like to know how long it will take to receive my order.
Your orders are processed and dispatched within 24 hours.
You have several delivery options:
To Metropolitan France:
- DPD point Relay: 2 to 3 working days after dispatch of your order.
- DPD home delivery: 2 to 3 working days after dispatch of your order.
I would like to know the delivery costs for my order
Delivery costs vary according to your destination and the weight of your package.
For Metropolitan France, we offer several delivery options to best suit your needs:
Where and how can I get my order delivered?
When you buy from the maisontila.com online store, we offer free preparation and delivery for orders over €150 within France (excluding special zones).
Delivery in mainland France
Delivery to the relay point of your choice for €6.90 - OFFERED FOR PURCHASES OVER €150
Your new crockery delivered directly to your home for €9.90 - OFFERED FOR MORE THAN €300
Delivery in Europe
ZONE 1 Belgium, Germany, Luxembourg, Netherlands
DPD Relay: Delivery to the relay point of your choice for €9.90
DPD PREDICT: your new crockery delivered directly to your home for €14.90
ZONE 2 Austria, Czech Republic, Great Britain*, Italy (excluding specific territories), Liechtenstein*, Poland, Portugal (excluding specific territories), Spain (excluding specific territories), Switzerland*.
DPD Relay: Delivery to the relay point of your choice for €9.90
DPD PREDICT: your new crockery delivered directly to your home for €14.90
ZONE 3 Andorra*, Croatia, Denmark, Estonia, Hungary, Ireland (North & South), Latvia, Lithuania, Slovakia, Slovenia, Sweden
DPD Relay: Delivery to the relay point of your choice for €14.90
DPD PREDICT: your new crockery delivered directly to your home for €19.90
ZONE 4 Bulgaria, Finland, Greece, Norway*, Romania, Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Specific territories of Portugal, Specific territories of Italy
DPD Relay: Delivery to the relay point of your choice for €17.90
DPD PREDICT: your new crockery delivered directly to your home for €22.90
* : Destinations subject to customs clearance
Do you deliver internationally?
Yes, we deliver Maison Tila products anywhere in the world. Delivery costs and times vary according to your destination and the weight of your package.
What should I do if my order is damaged?
Si vous recevez une commande endommagée, veuillez nous contacter immédiatement sur savtila@maisontila.com avec des photos claires et précises des articles endommagés et des emballages. Nous organiserons un remplacement ou un remboursement selon notre politique de retour.
Professional / Company
Contact
Who can I contact if I have a query?
- If you are a retailer and would like to sell our products,
- If you are a hotel or restaurant and would like to buy our products,
- If you are an architect or interior designer and would like to recommend our products
- If you are a company and would like to offer a gift to your customers or employees,
Pour toute question, ou demande de devis, l'équipe commerciale Maison Tila se tient à votre disposition : commercialtila@maisontila.com / +33 (0)1 55 80 78 75
