Refund policy

WHAT ARE OUR RETURN, REFUND AND EXCHANGE PROCEDURES?

In order to facilitate the return of your products, we grant you a maximum total period of 30 days from receipt of your order to return your products under the conditions described in article 7.

The products you wish to return must be new, undamaged and in their original packaging.

Votre retour s’effectue en deux étapes:

You have 15 days from the date of receipt of your order to cancel your order. During this period, you must exercise your right of withdrawal. If you have a customer account, go to "My account", in the "My orders" section. Select the order concerned and click on the "Return" button. You will then receive an email confirming that your request has been processed. - You then have 15 days from the date of the above e-mail to return the goods.

To do this :

  • Tick the product(s) you wish to return on the delivery note in your parcel;
  • Insert this delivery note in your return package along with the product(s) to be returned;
  • Retournez le colis à l'adresse ci dessous par le moyen de votre choix 

Return address: Leana Trading - 7, Rue Gounod - 75017 Paris

Les frais de retour ne sont pas gratuits sur notre site.

When will you be reimbursed?

Une fois la vérification de votre retour effectuée par nos services, vous recevrez un email de confirmation de remboursement. Nous nous engageons à vous rembourser le montant correspondant au(x) produit(s) retourné(s), dans les meilleurs délais et au plus tard dans les 14 jours suivants la date de réception de votre retour dans nos entrepôts.(Hors frais de retour) Votre remboursement se fera directement sur le compte lié à la carte bancaire ou sur le compte paypal ayant servi au paiement de la commande. Vous recevrez un email de confirmation de remboursement dès lors que ce dernier est validé par nos systèmes. 

Any product returned that is not new, damaged, broken, or without its original packaging will be returned to you and will not be reimbursed.

WHAT GUARANTEES DO YOU OFFER FOR YOUR PRODUCTS?

Our products are covered by legal guarantees, i.e. the legal guarantee of conformity and the guarantee against hidden defects. In our capacity as seller, we are obliged to :

  • defects in conformity of the products you purchase, under the conditions of article L.217-4 et seq. of the French Consumer Code. The legal warranty of conformity applies when your product has a defect of conformity, for example when your product does not function in accordance with its usual use, or when it does not correspond to the description given;
  • and its hidden defects under the conditions of article 1641 et seq. of the French Civil Code. The warranty for hidden defects covers you when your product has a hidden defect, i.e. a defect that is not apparent at the time of sale, which renders the product unfit for its intended use, or which significantly reduces that use. Please note that the legal warranty of conformity and the warranty for latent defects will not be applicable in the event of misuse of your products or failure to comply with maintenance conditions.